Business Central troubleshooting
Resolve Business Central access, environment, reconciliation, and invoice data issues.
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Access and connection
| Symptom | Likely cause | Resolution |
|---|---|---|
| Business Central denied access | Carden is not enabled on the Microsoft Entra Applications page, is disabled, or lacks D365 READ. | Enable the app entry with D365 READ, then choose Find companies or Sync now. |
| No environment with that name | The environment name does not match the admin center. | Copy the exact environment name, such as Production or a sandbox name. |
| No companies listed | The app entry exists but has no permission to read companies. | Assign D365 READ to the app entry and retry. |
| Consent denied or expired | The Entra administrator declined, or more than 15 minutes passed. | Start admin consent again from the connection page. |
Invoice data
| Issue | Meaning | Resolution |
|---|---|---|
| Missing during reconciliation | A previously imported invoice was absent from a complete snapshot, for example after it was deleted. | Review the invoice in Business Central; Carden blocks payment preparation until it reappears. |
| Tax or invoice arithmetic mismatch | Line tax, discounts, and totals did not reconcile exactly. | Correct the invoice in Business Central; Carden never rounds or redistributes amounts. |
| Tax-inclusive prices | The invoice uses prices that include tax. | Not supported in preview; use tax-exclusive pricing for these customers. |
| Unsupported line type | The invoice has Account, Resource, Fixed Asset, or Charge lines, such as freight. | Not supported in preview; these invoices remain blocked rather than misrepresented. |
Payment applications are not imported in preview. Carden uses the invoice's remaining amount to decide whether it is wholly unpaid.